chk88's Privacy Policy —
Your Information Is Completely Safe

chk88 ("we", "our", or "platform") is a trusted online betting and casino service provider in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, and protect the personal information of visitors and registered members ("you" or "user") of our website chk88.lat.

By using our platform, you are agreeing to the terms described in this Policy. If you do not agree with any part of this Policy, we ask that you refrain from using our services. This Policy may be updated from time to time, and we will post a notice on the platform before any changes take effect.

chk88 collects only the information that is necessary. Below is a detailed description of what types of information we collect and how it is collected.

1.1 Information You Provide Directly

When you create an account or use our services on chk88, the information you provide yourself includes:

• Full name and date of birth (for age verification — only persons aged 21 or above may use the platform)
• Mobile number and email address
• Password (stored in encrypted form — never stored in plain text)
• Payment-related information — such as your bKash, Nagad, Rocket, or Upay number (full numbers are not stored on our servers)
• Information and messages provided when contacting customer support

1.2 Automatically Collected Information

When you browse or use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and platform usage patterns
• Data from cookies and similar tracking technologies

1.3 Transaction Information

Details of financial transactions on our platform — such as deposit and withdrawal history, bet placement records, and bonus and promotion usage — are stored securely.

chk88 uses collected information only for specific and legitimate purposes. Misuse of your information is strictly prohibited.

2.1 Service Delivery and Operations

• Verifying your account and ensuring secure login
• Running betting and casino services smoothly
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Providing welcome bonuses and other promotional offers
• Providing 24/7 customer support

2.2 Security and Fraud Prevention

• Preventing unauthorized access and account hacking
• Detecting duplicate accounts and fake identities
• Taking necessary steps to prevent money laundering
• Monitoring user behavior to support responsible gambling

2.3 Improved User Experience

• Personalizing platform content according to your preferences
• Identifying and resolving technical issues
• Improving platform performance
• Sending you relevant promotions and offers (if you have given your consent)

2.4 Legal Compliance

We may use information to comply with applicable laws and regulations, and in response to lawful requests from authorities.

The chk88 website uses cookies and similar technologies to improve your browsing experience.

3.1 Types of Cookies

• Essential Cookies: Required for the website to function properly. Without these cookies, login and session management are not possible.
• Functional Cookies: Used to remember your preferences, such as language and settings.
• Analytics Cookies: Help improve our services by analyzing how the platform is used.
• Security Cookies: Used to detect fraudulent activity and protect your account.

3.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may prevent some important features of the platform from working.

chk88 never sells your personal information to third parties. However, we may share information in certain circumstances.

4.1 When Information Is Shared

• Payment Providers: The information needed to complete transactions is shared with bKash, Nagad, Rocket, and Upay. This information is protected under their own privacy policies.
• Gaming Software Providers: Only the minimum information required to operate games is shared with providers including Pragmatic Play, Evolution Gaming, JILI, and Spribe.
• Legal Authorities: Information may be provided in compliance with applicable law in response to a valid court order or an official request from a law enforcement agency.
• Business Restructuring: Information may be transferred in the event of a merger, acquisition, or asset transfer, but the same privacy policy will continue to apply.

4.2 When Information Is Not Shared

• With advertisers or marketing agencies
• With data brokers or data aggregation companies
• With any other online gambling platform
• With any unauthorized third party without your explicit consent

chk88 uses the latest technologies and processes to protect your information. Our security infrastructure is continuously updated.

5.1 Technical Protections

• SSL Encryption: All data transfers on the website and app are secured with 256-bit SSL/TLS encryption.
• Password Hashing: Your password is stored using strong cryptographic hashing — no one can see your password in plain text.
• Firewall and Intrusion Detection: Our servers are protected around the clock by firewalls and intrusion detection systems.
• Two-Factor Verification: An additional verification layer is used for certain operations.

5.2 Administrative Protections

• Only authorized staff can access a limited amount of information on a need-to-know basis
• All staff receive regular training on data protection
• Full logs of data access are maintained and regularly audited
• Strict confidentiality clauses are included in staff contracts

5.3 Response to a Data Breach

If a data security breach occurs and it may affect your rights or interests, we will notify you and the relevant authorities as quickly as possible.

chk88 does not store your information indefinitely. A specific retention period is set for each type of information.

6.1 Active Accounts

All information needed to provide services is retained for as long as your account remains active.

6.2 Closed or Inactive Accounts

After an account is closed, certain information may be retained for a reasonable period for legal compliance, dispute resolution, and fraud prevention.

6.3 Transaction Records

Financial transaction records are retained for a specific period in accordance with applicable legal and regulatory requirements.

6.4 Data Deletion

Once the retention period expires, or if you make a valid request for deletion, we will securely delete or anonymize your information.

chk88 believes you should be in control of your own information. You have the following rights:

7.1 Right to Access

You may ask us at any time what information we hold about you and request a copy of it.

7.2 Right to Correction

If any of your information is inaccurate or incomplete, you may request that it be corrected. You can update most information yourself by logging into your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You may opt out of marketing communications at any time. To do so, contact our support team.

7.5 Right to Data Portability

Where applicable, you may request to receive your information in a commonly used format.

chk88 is a platform for adults only. We do not collect information from anyone under the age of 21 and actively work to prevent it.

• Age verification is mandatory at registration
• If we learn that a person is under the age of 21, their account will be suspended immediately and their information will be deleted
• If a parent or guardian believes a minor has registered without their permission, we ask that you contact us immediately

chk88 is deeply committed to responsible gambling. To support this, we may analyze patterns in how you use the platform.

If our system detects potentially problematic gambling behavior, we may contact you or apply protective limits. This use of information is for your wellbeing and to promote responsible gambling.

For more information on responsible gambling, visit our Responsible Gaming page.

chk88 reserves the right to update this privacy policy at any time. For any significant changes:

• A notice will be displayed on the website
• Registered users will be notified by email
• The date of the change will be mentioned at the top of the page

Continued use of the platform after changes will be considered as your consent to the updated policy. We therefore recommend that you visit this page regularly.